Download File Issue? How to Disable Your Pop-up Blocker

Ensure that you are able to download project files by disabling your web browsers "pop-up" blocker.

How to Disable Your Pop-up Blocker

Please make sure you have updated your browser to the latest version.

CHROME
CHROME (WINDOWS)
By default, Chrome will notify you when a pop-up is blocked and give you an option to see it. To turn off pop-up blocker,
follow these instructions:

Click the Customize and control Google Chrome menu (the three dots in the upper right corner).
Select Settings.
Select Privacy and security, click the Site Settings button.
Scroll to the bottom section Content and Select Pop-ups and redirect.
To disable the pop-up blocker, check the "Sites can send pop-ups and use redirects" option
To enable pop-ups on specific sites, go to Customized behaviors and click Add next to Allow and enter the URL(s).

CHROME (MAC)
By default, Chrome will notify you when a pop-up is blocked and give you an option to see it. To turn off the pop-up
blocker, follow these instructions:

Click the Customize and control Google Chrome menu (the three dots in the upper right corner).
Select Settings.
Select Privacy and security, click the Site Settings button.
Scroll to the bottom section Content and Select Pop-ups and redirect.
To disable the pop-up blocker, check the "Sites can send pop-ups and use redirects" option
To enable pop-ups on specific sites, go to Customized behaviors and click Add next to Allow and enter the URL(s).

FIREFOX
FIREFOX (WINDOWS)

Open a new tab
Select the three horizontal bars in the upper right corner.
Select Settings.
Select the Privacy and Security tab.
Scroll down to Permissions : To disable the pop-up blocker, uncheck the Block pop-up windows box.
To allow specific pop-ups, click Exceptions and enter the URL(s).
Click Allow.
Click Save Changes and close the tab.

FIREFOX (MAC)

Select Preferences from the Firefox menu.
Select the Privacy and Security tab.
Scroll down to Permissions : To disable the pop-up blocker, uncheck the Block pop-up windows box.
To allow specific pop-ups, click Exceptions and enter the URL(s).
Click Allow.
Click Save Changes and close the tab.

SAFARI
SAFARI (MAC)

From the Safari menu, select Preferences.
Click Websites at the top of the window.
Select Pop-up Windows.
To disable the pop-up blocker, select Allow next to When visiting other websites.
To allow specific pop-ups, navigate to the web page, follow steps 1-3 and then select Allow next to the name of the site.

If you are enabling pop-ups for specific URL(s) or sites only, here are the PlanHub URL(s) you need to allow for:

https://subcontractor.planhub.com:443

https://supplier.planhub.com:443

https://generalcontractor.planhub.com:443

https://app.planhub.com:443