--- title: Troubleshooting | Knowledge Base description: Knowledge Base Articles to assist with troubleshooting various issues. --- [Skip to content](https://knowledgebase.planhub.com/knowledge/troubleshooting#main-content) English Show submenu for translations [Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new) ![NEW\_PlanHub\_Logo\_Navy.png\]](https://knowledgebase.planhub.com/hs-fs/hubfs/Design/PH%20Logos/NEW%202024%20PH%20Logos/NEW_PlanHub_Logo_Navy.png?height=40&name=NEW_PlanHub_Logo_Navy.png) - [Have an Issue? Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new) Open main navigation Close main navigation - [Have an Issue? Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new) - English Show submenu for translations - [Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new) What can we help you with? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledgebase.planhub.com/knowledge) 2. [Troubleshooting](https://knowledgebase.planhub.com/knowledge/troubleshooting) # Troubleshooting Knowledge Base Articles to assist with troubleshooting various issues. - [PlanHub Public Release Notes](https://knowledgebase.planhub.com/knowledge/p) - [How to Contact PlanHub Customer Support](https://knowledgebase.planhub.com/knowledge/how-to-contact-planhub-customer-support) - [Understanding Login Restriction & Account Access Banners](https://knowledgebase.planhub.com/knowledge/understanding-login-restriction-account-access-banners) - [How to Clear Cache and Cookies in Microsoft Edge](https://knowledgebase.planhub.com/knowledge/-how-to-clear-cache-and-cookies-in-microsoft-edge) - [How to Take a Screenshot (MacOS and Windows/PC)](https://knowledgebase.planhub.com/knowledge/how-to-take-a-screenshot-macos-and-windows/pc) - [PlanHub Status Page](https://knowledgebase.planhub.com/knowledge/planhub-status-page) - [Clearing Cache and Cookies (FireFox)](https://knowledgebase.planhub.com/knowledge/clearing-cache-and-cookies-firefox) - [Locked Out and Password Reset not Helping?](https://knowledgebase.planhub.com/knowledge/locked-out-and-password-reset-not-helping) - [Clearing Cache and Cookies (Safari)](https://knowledgebase.planhub.com/knowledge/clearing-cache-and-cookies-safari) - [Clearing Cache and Cookies (Google Chrome)](https://knowledgebase.planhub.com/knowledge/clearing-cache-and-cookies-google-chrome) - [Download File Issue? How to Disable Your Pop-up Blocker](https://knowledgebase.planhub.com/knowledge/download-file-issue-how-to-disable-your-pop-up-blocker) See less ▼ - [General Contractor](https://knowledgebase.planhub.com/knowledge/general-contractor#main-content) - [Overview](https://knowledgebase.planhub.com/knowledge/general-contractor#overview) - [Projects](https://knowledgebase.planhub.com/knowledge/general-contractor#projects) - [Networking](https://knowledgebase.planhub.com/knowledge/general-contractor#networking) - [Subcontractors](https://knowledgebase.planhub.com/knowledge/subcontractors#main-content) - [Overview](https://knowledgebase.planhub.com/knowledge/subcontractors#overview) - [Projects](https://knowledgebase.planhub.com/knowledge/subcontractors#projects) - [Bid Board & Tracking](https://knowledgebase.planhub.com/knowledge/subcontractors#bid-board-tracking) - [Networking](https://knowledgebase.planhub.com/knowledge/subcontractors#networking) - [Takeoff & Estimation](https://knowledgebase.planhub.com/knowledge/subcontractors#takeoff-estimation) - [Manage Your Team](https://knowledgebase.planhub.com/knowledge/subcontractors#manage-your-team) - [Account & Settings](https://knowledgebase.planhub.com/knowledge/subcontractors#account-settings) - [Job Board](https://knowledgebase.planhub.com/knowledge/subcontractors#job-board) - [Request for Information](https://knowledgebase.planhub.com/knowledge/subcontractors#request-for-information) - [Supplier](https://knowledgebase.planhub.com/knowledge/supplier#main-content) - [Overview](https://knowledgebase.planhub.com/knowledge/supplier#overview) - [Projects and Leads](https://knowledgebase.planhub.com/knowledge/supplier#projects-and-leads) - [Bidding & Estimating](https://knowledgebase.planhub.com/knowledge/supplier#bidding-estimating) - [Networking](https://knowledgebase.planhub.com/knowledge/supplier#networking) - [Account & Settings](https://knowledgebase.planhub.com/knowledge/supplier#account-settings) - [Takeoff & Estimation](https://knowledgebase.planhub.com/knowledge/takeoff-estimation#main-content) - [Getting Started](https://knowledgebase.planhub.com/knowledge/takeoff-estimation#getting-started) - [Takeoff Tools & Measurements](https://knowledgebase.planhub.com/knowledge/takeoff-estimation#takeoff-tools-measurements) - [Trade-Specific Takeoffs](https://knowledgebase.planhub.com/knowledge/takeoff-estimation#trade-specific-takeoffs) - [Estimating](https://knowledgebase.planhub.com/knowledge/takeoff-estimation#estimating) - [Managing & Sharing Your Work](https://knowledgebase.planhub.com/knowledge/takeoff-estimation#managing-sharing-your-work) - [Account & Billing](https://knowledgebase.planhub.com/knowledge/account-billing#main-content) - [Account & Billing](https://knowledgebase.planhub.com/knowledge/account-billing#account-billing) - [Account Closure](https://knowledgebase.planhub.com/knowledge/account-billing#account-closure) - [Troubleshooting](https://knowledgebase.planhub.com/knowledge/troubleshooting) - [About PlanHub](https://knowledgebase.planhub.com/knowledge/about-planhub) - [New General Contractor Experience](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience#main-content) - [Overview](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience#overview) - [Projects](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience#projects) - [Networking](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience#networking) - [Takeoff & Estimation](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience#takeoff-estimation) - [Account & Settings](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience#account-settings) - [Manage Your Team](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience#manage-your-team) - [Submit Feedback](https://knowledgebase.planhub.com/knowledge/submit-feedback#main-content) - [Feedback](https://knowledgebase.planhub.com/knowledge/submit-feedback#feedback) - [Have an Issue? Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new) [![Chill listening crop-3](https://knowledgebase.planhub.com/hs-fs/hubfs/Design/PH%20Logos/NEW%202024%20PH%20Logos/NEW_PlanHub_Logo_Navy.png?width=68&height=24&name=NEW_PlanHub_Logo_Navy.png "Chill listening crop-3")](http://planhub.com) [Knowledge Base Home](https://knowledgebase.planhub.com/knowledge) [Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new) Copyright © 2026, ©2026 PlanHub, Inc. All rights reserved