--- title: How To Change Or Reset Your PlanHub Password description: This article walks you through resetting or changing your password in PlanHub. --- [Skip to content](https://knowledgebase.planhub.com/knowledge/how-to-change-or-reset-your-password#main-content) English Show submenu for translations [Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new?hsLang=en) ![NEW\_PlanHub\_Logo\_Navy.png\]](https://knowledgebase.planhub.com/hs-fs/hubfs/Design/PH%20Logos/NEW%202024%20PH%20Logos/NEW_PlanHub_Logo_Navy.png?height=40&name=NEW_PlanHub_Logo_Navy.png) - [Have an Issue? Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new) Open main navigation Close main navigation - [Have an Issue? Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new) - English Show submenu for translations - [Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new) What can we help you with? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledgebase.planhub.com/knowledge?hsLang=en) 2. [Account & Billing](https://knowledgebase.planhub.com/knowledge/account-billing?hsLang=en) 3. [Account & Billing](https://knowledgebase.planhub.com/knowledge/account-billing?hsLang=en#account-billing) # How To Change Or Reset Your PlanHub Password ## Keeping your account secure is important. Whether you forgot your PlanHub password or want to change it while logged in, follow these simple steps to reset or update your password quickly and safely. ---   **Prerequisite**: You will need to have a registered PlanHub account and know and have access to the email address used to set up your sign-in credentials. --- ### **Forgot your password and need to reset it** #### **Step 1:** Go to the PlanHub [**Sign In**](https://access.planhub.com/signin) page and click on [**I Forgot My Password**](https://access.planhub.com/forgot).   ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/60aa3474-3384-48b1-9579-d8590318a7fb/7627a6fe-0459-4223-be4f-6d60659650c8/images/9c256c10-f5ee-4efd-9ea1-36df21eb9116.png) **Step 2:** Enter your email address in the provided field and click **Continue**. Check your email for a password reset link and follow the instructions in the email to reset your password. \*\*TIP: Passwords must be: - At least eight characters long - Contain at least one uppercase - One lowercase letter - One number - One special character - Have NO spaces - Be different from your last five passwords. ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/60aa3474-3384-48b1-9579-d8590318a7fb/7627a6fe-0459-4223-be4f-6d60659650c8/images/e3a59213-b6ea-488f-a294-5ee102c0b745.png)   --- ### **Changing Your Password While Logged In** #### **General Contractors** - Step 1: [**Log in**](https://access.planhub.com/signin) to your PlanHub account. - Step 2: Go to [**Settings**](https://generalcontractor.planhub.com/settings). - Step 3: In the **Account** section, click **Change Password**. - Step 4: Enter your **current password**, your **new password**, and **confirm your new password.** - Step 5: Click **Save**. ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/60aa3474-3384-48b1-9579-d8590318a7fb/7627a6fe-0459-4223-be4f-6d60659650c8/images/83a5855f-f043-4aff-954e-ce30e3d5d643.gif) #### **Subcontractors** - Step 1: [**Log in**](https://access.planhub.com/signin) to your PlanHub account. - Step 2: Click on your name in the upper right-hand corner, and choose [**My Account**](https://subcontractor.planhub.com/settings/account) - Step 3: In the **Account** **Access** section, click **Change Password**. - Step 4: Enter your **current password**, your **new password**, and **confirm your new password.** - Step 5: Click **Save**. ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/60aa3474-3384-48b1-9579-d8590318a7fb/7627a6fe-0459-4223-be4f-6d60659650c8/images/0ad3046a-910a-4872-b2fc-f0fadb9f04fb.gif) #### **Suppliers** - Step 1: [**Log in**](https://access.planhub.com/signin) to your PlanHub account. - Step 2: Click your company’s logo in the upper corner, and choose [**My Account**](https://supplier.planhub.com/settings/account) - Step 3: In the **Account** **Access** section, click **Change Password**. - Step 4: Enter your **current password**, your **new password**, and **confirm your new password.** - Step 5: Click **Save**. ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/60aa3474-3384-48b1-9579-d8590318a7fb/7627a6fe-0459-4223-be4f-6d60659650c8/images/54effd1f-14a6-4969-9b36-56f17aefd581.gif)   ### **Trouble Shooting** If your new password is being rejected, confirm your password aligns with the requirments Passwords must be: - At least eight characters long - Contain at least one uppercase - One lowercase letter - One number - One special character - Have NO spaces - Is different from your last five passwords     ### Troubleshooting Contact us if you need assistance or to report an issue: - PlanHub Contact Page: https://planhub.com/contact/ - Customer Facing Support Ticket Link: https://knowledgebase.planhub.com/knowledge/kb-tickets/new - Customer Success Team: CustomerSuccess@planhub.com   - [General Contractor](https://knowledgebase.planhub.com/knowledge/general-contractor?hsLang=en#main-content) - [Overview](https://knowledgebase.planhub.com/knowledge/general-contractor?hsLang=en#overview) - 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