This article will lay out how to cancel a paid subscription with PlanHub.
To cancel your Paid PlanHub subscription (*not free), you must speak with your Customer Success Manager Manager directly to begin the process.
Currently Paid Cancellation can only be finalized by Customer Success Manager.
To begin the process (paid accounts only) :
- Please call toll-free 866-752-6482, Press 3 for Billing, and ask to speak with your Account Manager about canceling.
OR - Please send an email to your Customer Success Manager Manager directly or to CustomerSuccess@planhub.com (paid accounts only).
Remember, calling or emailing is just the first step in beginning the process. The process will not finalize until you have completed the Cancellation Questionnaire Form with your Account Manager.
*If you are on a free trial or have the Basic Free Membership, there is no need to cancel your account. You can adjust your Notification Settings or Contact Support to deactivate your account.