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Understanding Login Restriction & Account Access Banners

Learn what different login restriction banners mean in PlanHub and what actions users should take when they encounter them. This article explains common account access scenarios such as blocked accounts, archived users, deleted users, password lockouts, and account misuse warnings. It also outlines when users can resolve issues themselves with a password reset versus when they should contact support for assistance.

Locked for too many Password attempts

  • We’ve temporarily locked your account after several unsuccessful login attempts. We’ve sent a password reset link to your email address. Please check your inbox (and spam folder, if necessary) and follow the link to create a new password.



Next Steps:

Please check your inbox (and spam folder, if necessary) and follow the link to create a new password.

 

 

Security Risk Restriction



Permanently Restricted

  • This account has been permanently restricted due to a violation of our Terms of Use.


Archived



Deleted

Next Steps: 

Contact us if you need assistance or to report an issue: