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Understanding Login Restriction & Account Access Banners

If you're having login issues, chances are your account needs to be restored. Learn what different login banners mean in PlanHub and what actions users should take when they encounter them. This article explains common account access scenarios such as blocked accounts, archived users, deleted users, password lockouts, and account misuse warnings. It also outlines when users can resolve issues themselves with a password reset versus when they should contact support for assistance.

Deleted

Archived



Locked for too many Password attempts

  • We’ve temporarily locked your account after several unsuccessful login attempts. We’ve sent a password reset link to your email address. Please check your inbox (and spam folder, if necessary) and follow the link to create a new password.



Next Steps:

Please check your inbox (and spam folder, if necessary) and follow the link to create a new password.

 

 

Security Risk Restriction



Permanently Restricted

  • This account has been permanently restricted due to a violation of our Terms of Use.


Next Steps: 

Contact us if you need assistance or to report an issue:

  • PlanHub Contact Page: https://planhub.com/contact/

  • Customer Facing Support Ticket Link: https://knowledgebase.planhub.com/knowledge/kb-tickets/new

  • Call Support at:  1-866-752-6482

     

     

    Troubleshooting

    Contact us if you need assistance or to report an issue:

    • PlanHub Contact Page: https://planhub.com/contact/
    • Customer Facing Support Ticket Link: https://knowledgebase.planhub.com/knowledge/kb-tickets/new
    • Customer Success Team: CustomerSuccess@planhub.com