---
title: Messages Center for Subcontractors
description: Learn how to access and utilize the message center
---

[Skip to content](https://knowledgebase.planhub.com/knowledge/messages-center-for-subcontractors#main-content)

English

Show submenu for translations

[Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new?hsLang=en)

![NEW\_PlanHub\_Logo\_Navy.png\]](https://knowledgebase.planhub.com/hs-fs/hubfs/Design/PH%20Logos/NEW%202024%20PH%20Logos/NEW_PlanHub_Logo_Navy.png?height=40&name=NEW_PlanHub_Logo_Navy.png)

- [Have an Issue? Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new)

Open main navigation

Close main navigation

- [Have an Issue? Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new)
- English
  
  Show submenu for translations
- [Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new)

 What can we help you with?

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://knowledgebase.planhub.com/knowledge?hsLang=en)
2. [Subcontractors](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en)
3. [Networking](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#networking)

# Messages Center for Subcontractors

## Learn how to access and utilize the message center

<iframe height="NaN" src="https://clueso.site/embed/a1yftpc0anmjsc4l" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;" width="256" allowfullscreen data-mce-src="https://clueso.site/embed/a1yftpc0anmjsc4l" data-mce-style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;" data-mce-fragment="1"></iframe>

---

When you send a message to a contact in PlanHub, it becomes a message thread that you can view and use to continue the conversation in the Messages Center. 

To get to the new [Messages Center](https://subcontractor.planhub.com/messages), click on Messages in your pages at the top.

![](https://knowledgebase.planhub.com/hs-fs/hubfs/image-png-Apr-02-2025-08-57-00-9762-PM.png?width=670&height=103&name=image-png-Apr-02-2025-08-57-00-9762-PM.png)

 

In the New Messages Center, your message threads are categorized into three views

- Projects: Messages generated from within a Project's Details page. 
- General: Messages generated from the Directory.
- All: All PlanHub messages and chats generated from any page in PlanHub. This includes internal chat generated from the Job Board.

![](https://knowledgebase.planhub.com/hs-fs/hubfs/image-png-Apr-02-2025-09-03-24-9429-PM.png?width=670&height=341&name=image-png-Apr-02-2025-09-03-24-9429-PM.png)

Quickly search for a particular message using the search bar. It will scan all messages for company names, people, projects, and file names for your search term.   
![](https://knowledgebase.planhub.com/hs-fs/hubfs/image-png-Apr-02-2025-09-03-55-2529-PM.png?width=670&height=341&name=image-png-Apr-02-2025-09-03-55-2529-PM.png)

 

To the Left is a list of all Messages. Click on a Project or Thread to view and respond in the Thread box to the right  
![](https://knowledgebase.planhub.com/hs-fs/hubfs/image-png-Apr-02-2025-09-07-08-3170-PM.png?width=670&height=341&name=image-png-Apr-02-2025-09-07-08-3170-PM.png)

 

Any Messages with a Green circle have unread messages  
![](https://knowledgebase.planhub.com/hs-fs/hubfs/image-png-Apr-02-2025-09-09-05-1526-PM.png?width=336&height=622&name=image-png-Apr-02-2025-09-09-05-1526-PM.png)

 

Each thread has its own Info Panel. Click on the thread, then click on the info icon to access this panel.

![](https://knowledgebase.planhub.com/hs-fs/hubfs/image-png-Apr-02-2025-09-23-45-5656-PM.png?width=670&height=378&name=image-png-Apr-02-2025-09-23-45-5656-PM.png)

The Info Panel includes a list of all contacts within a message thread, a short list of shared documents within the message thread, and a short list of all links shared within the message thread.   
![](https://knowledgebase.planhub.com/hs-fs/hubfs/image-png-Apr-02-2025-09-24-21-4951-PM.png?width=400&height=697&name=image-png-Apr-02-2025-09-24-21-4951-PM.png)

 

To respond to a message, select the message, enter your text in the box, and click send.   
![](https://knowledgebase.planhub.com/hs-fs/hubfs/image-png-Apr-02-2025-09-25-29-5526-PM.png?width=670&height=378&name=image-png-Apr-02-2025-09-25-29-5526-PM.png)

To attach documents, select the message, click on the "+" next to the next box to upload your documents, and click send. 

![](https://knowledgebase.planhub.com/hs-fs/hubfs/image-png-Apr-02-2025-09-26-12-5763-PM.png?width=670&height=378&name=image-png-Apr-02-2025-09-26-12-5763-PM.png)

Hover over a message to access the Action Menu "..." or use emojis to react to the message. 

![](https://knowledgebase.planhub.com/hs-fs/hubfs/image-png-Apr-02-2025-09-27-45-1252-PM.png?width=670&height=446&name=image-png-Apr-02-2025-09-27-45-1252-PM.png)

Once a Message is viewed, it will get a check mark. Hover over the checkmark to see who in the thread viewed the message.   
![](https://knowledgebase.planhub.com/hs-fs/hubfs/image-png-Apr-02-2025-09-28-54-6101-PM.png?width=354&height=235&name=image-png-Apr-02-2025-09-28-54-6101-PM.png)

 

 

### Troubleshooting

Contact us if you need assistance or to report an issue:

- PlanHub Contact Page: https://planhub.com/contact/
- Customer Facing Support Ticket Link: https://knowledgebase.planhub.com/knowledge/kb-tickets/new
- Customer Success Team: CustomerSuccess@planhub.com

- [General Contractor](https://knowledgebase.planhub.com/knowledge/general-contractor?hsLang=en#main-content)

    - [Overview](https://knowledgebase.planhub.com/knowledge/general-contractor?hsLang=en#overview)
    - [Projects](https://knowledgebase.planhub.com/knowledge/general-contractor?hsLang=en#projects)
    - [Networking](https://knowledgebase.planhub.com/knowledge/general-contractor?hsLang=en#networking)
- [Subcontractors](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#main-content)

    - [Overview](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#overview)
    - [Projects](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#projects)
    - [Bid Board & Tracking](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#bid-board-tracking)
    - [Networking](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#networking)
    - [Takeoff & Estimation](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#takeoff-estimation)
    - [Manage Your Team](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#manage-your-team)
    - [Account & Settings](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#account-settings)
    - [Job Board](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#job-board)
    - [Request for Information](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#request-for-information)
- [Supplier](https://knowledgebase.planhub.com/knowledge/supplier?hsLang=en#main-content)

    - [Overview](https://knowledgebase.planhub.com/knowledge/supplier?hsLang=en#overview)
    - [Projects and Leads](https://knowledgebase.planhub.com/knowledge/supplier?hsLang=en#projects-and-leads)
    - [Bidding & Estimating](https://knowledgebase.planhub.com/knowledge/supplier?hsLang=en#bidding-estimating)
    - [Networking](https://knowledgebase.planhub.com/knowledge/supplier?hsLang=en#networking)
    - [Account & Settings](https://knowledgebase.planhub.com/knowledge/supplier?hsLang=en#account-settings)
- [Takeoff & Estimation](https://knowledgebase.planhub.com/knowledge/takeoff-estimation?hsLang=en#main-content)

    - [Getting Started](https://knowledgebase.planhub.com/knowledge/takeoff-estimation?hsLang=en#getting-started)
    - [Takeoff Tools & Measurements](https://knowledgebase.planhub.com/knowledge/takeoff-estimation?hsLang=en#takeoff-tools-measurements)
    - [Trade-Specific Takeoffs](https://knowledgebase.planhub.com/knowledge/takeoff-estimation?hsLang=en#trade-specific-takeoffs)
    - [Estimating](https://knowledgebase.planhub.com/knowledge/takeoff-estimation?hsLang=en#estimating)
    - [Managing & Sharing Your Work](https://knowledgebase.planhub.com/knowledge/takeoff-estimation?hsLang=en#managing-sharing-your-work)
- [Account & Billing](https://knowledgebase.planhub.com/knowledge/account-billing?hsLang=en#main-content)

    - [Account & Billing](https://knowledgebase.planhub.com/knowledge/account-billing?hsLang=en#account-billing)
    - [Account Closure](https://knowledgebase.planhub.com/knowledge/account-billing?hsLang=en#account-closure)
- [Troubleshooting](https://knowledgebase.planhub.com/knowledge/troubleshooting?hsLang=en)
- [About PlanHub](https://knowledgebase.planhub.com/knowledge/about-planhub?hsLang=en)
- [New General Contractor Experience](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience?hsLang=en#main-content)

    - [Overview](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience?hsLang=en#overview)
    - [Projects](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience?hsLang=en#projects)
    - [Networking](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience?hsLang=en#networking)
    - [Takeoff & Estimation](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience?hsLang=en#takeoff-estimation)
    - [Account & Settings](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience?hsLang=en#account-settings)
    - [Manage Your Team](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience?hsLang=en#manage-your-team)
- [Submit Feedback](https://knowledgebase.planhub.com/knowledge/submit-feedback?hsLang=en#main-content)

    - [Feedback](https://knowledgebase.planhub.com/knowledge/submit-feedback?hsLang=en#feedback)

- [Have an Issue? Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new)

[![Chill listening crop-3](https://knowledgebase.planhub.com/hs-fs/hubfs/Design/PH%20Logos/NEW%202024%20PH%20Logos/NEW_PlanHub_Logo_Navy.png?width=68&height=24&name=NEW_PlanHub_Logo_Navy.png "Chill listening crop-3")](http://planhub.com)

[Knowledge Base Home](https://knowledgebase.planhub.com/knowledge?hsLang=en)

[Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new?hsLang=en)

<https://knowledgebase.planhub.com/knowledge/kb-tickets/new?hsLang=en>

Copyright © 2026, ©2026 PlanHub, Inc. All rights reserved