How to request a copy of your planHub billing invoice

Step 1: Check the email inbox for the email used initially to sign up for your planHub account. Billing invoices are sent to the original admin email provided upon sign up.

Step 2: If the original admin email is not accessible or needs to be changed, reach out to the planHub Customer Support team for assistance.

Step 3: Navigate to www.planhub.com. Scroll down to the bottom of the website and select Contact in the Company column.

Step 4: On the Contact page, fill out the form with your details and request a copy of the invoice. Be sure to include the associated email address for the paid planHub subscription account.

Step 5: You can also contact customer support by phone to speak directly with the planHub customer support team.

Step 6: Alternatively, click the message icon in the bottom right corner of the planHub website to open a Live chat. For more ways to contact our support team, view the Knowledge Base article titled: How to Contact PlanHub Customer Support. If you are contacting support outside of normal business hours, click on the article link above, then select "Have an Issue? Submit a Ticket" in the top left corner.

Step 7: If a member of planHub’s accounting team reaches out to you by email or phone, reply to their email or return their call to continue the conversation and request a copy of your billing invoice. Be sure to also let the Accounting team know if any changes are needed to your billing contact information.

Step 8: You can also reach out directly to your planHub Account Manager to request a copy of your billing invoice.

By understanding the available ways to request a billing invoice, you can quickly obtain the documentation you need and keep your account records accurate and up to date.