How to Archive/Close (Delete) a Free Basic, Free Essentials or Free Trial planHub Account

If you no longer wish to use your Free Basic (Subs/Suppliers), Free Essentials planHub account (General Contractors) or Free Trial (all users) planHub account, please note that there is currently no self-service option to delete or close an account from within the platform.

Requesting closure/archiving (deletion) of your company planHub account:

To close/archive your Free Basic, Essentials, or Free Trial planHub account, you will need to contact Customer Support directly. For available support options, please refer to the Knowledge Base article, click here: How to Contact PlanHub Customer Support

Before Requesting Account Closure/Archiving you may want to adjust your email notification settings if your primary concern is receiving too many emails. 

Option 1: Reduce Email Notifications

planHub offers several notification preferences that can help reduce the number of emails you receive while still keeping you informed about relevant opportunities.

Subcontractors:

To learn more about adjusting Email notifications, view the Knowledge Base article, click here: Subcontractors | User Account and Notifications

Suppliers:

To learn more about adjusting Email notifications, view the Knowledge Base article, click here: Updating User Contact and Email Settings for Suppliers 

General Contractors:

To learn more about adjusting Email notifications, view the Knowledge Base article titled: General Contractor's Guide to Navigating the Settings Page

Important to Know:

PAID SUBSCRIPTIONS:  Paid planHub account subscriptions are managed differently. Please review the information below for the correct procedure to cancel a paid subscription.

Refer to the Knowledge Base article below that best matches your situation, click here:

Subcontractor | How to Cancel a Paid Subscription

General Contractor | How to Cancel your Paid Subscription

Supplier | How to Cancel your Paid Subscription