--- title: Download File Issue? How to Disable Your Pop-up Blocker description: Troubleshooting --- [Skip to content](https://knowledgebase.planhub.com/knowledge/download-file-issue-how-to-disable-your-pop-up-blocker#main-content) English Show submenu for translations [Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new?hsLang=en) ![NEW\_PlanHub\_Logo\_Navy.png\]](https://knowledgebase.planhub.com/hs-fs/hubfs/Design/PH%20Logos/NEW%202024%20PH%20Logos/NEW_PlanHub_Logo_Navy.png?height=40&name=NEW_PlanHub_Logo_Navy.png) - [Have an Issue? Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new) Open main navigation Close main navigation - [Have an Issue? Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new) - English Show submenu for translations - [Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new) What can we help you with? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledgebase.planhub.com/knowledge?hsLang=en) 2. [Troubleshooting](https://knowledgebase.planhub.com/knowledge/troubleshooting?hsLang=en) # Download File Issue? How to Disable Your Pop-up Blocker ## Having trouble opening files or downloading content in your browser? You might need to disable your pop-up blocker in Google Chrome for Windows. Follow these steps to let specific sites show pop-ups and access all their features. **Google Chrome (Windows)** 1. Open Chrome. 2. Click the **three dots** in the upper-right corner. 3. Select **Settings**. 4. Click **Privacy and Security**. 5. Select **Site Settings**. 6. Under **Content**, click **Pop-ups and redirects**. 7. Select **Sites can send pop-ups and use redirects**. ### Allow Pop-Ups for a Specific Website 1. Follow steps 1–6 above. 2. Under **Customized behaviors**, click **Add** next to **Allowed to send pop-ups and use redirects**. 3. Enter the website address and click **Add**.   ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/406b5ed4-2721-4c61-bd6e-e3e2aa24b1f5/68aa5c09-192a-496f-8cfa-2cbc4ce52cbf/images/39da2a56-d2dc-4763-987c-8b23244cd9ac.png) ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/406b5ed4-2721-4c61-bd6e-e3e2aa24b1f5/68aa5c09-192a-496f-8cfa-2cbc4ce52cbf/images/18528357-8838-4c13-a6ce-e2c81e842161.png) ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/406b5ed4-2721-4c61-bd6e-e3e2aa24b1f5/68aa5c09-192a-496f-8cfa-2cbc4ce52cbf/images/9ad205c8-ebac-4e16-a2ca-e3ca3a1fc4f4.png) **Google Chrome (Mac)** 1. Open Chrome. 2. Click **Chrome** in the menu bar and select **Settings** (or click the three dots in the upper-right corner). 3. Select **Privacy and Security**. 4. Click **Site Settings**. 5. Choose **Pop-ups and redirects**. 6. Select **Sites can send pop-ups and use redirects**. ### Allow Pop-Ups for a Specific Website 1. Under **Allowed to send pop-ups and use redirects**, click **Add**. 2. Enter the website URL. 3. Click **Add**. ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/406b5ed4-2721-4c61-bd6e-e3e2aa24b1f5/68aa5c09-192a-496f-8cfa-2cbc4ce52cbf/images/4e98bfab-0891-437e-90ee-8b2de0526ee5.png) ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/406b5ed4-2721-4c61-bd6e-e3e2aa24b1f5/68aa5c09-192a-496f-8cfa-2cbc4ce52cbf/images/8c464768-2184-4d5e-930e-baad29b0c7a6.png) ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/406b5ed4-2721-4c61-bd6e-e3e2aa24b1f5/68aa5c09-192a-496f-8cfa-2cbc4ce52cbf/images/bdabef91-cab0-4ef9-9d0d-6c9255b01a15.png)   ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/406b5ed4-2721-4c61-bd6e-e3e2aa24b1f5/68aa5c09-192a-496f-8cfa-2cbc4ce52cbf/images/d3d9dd3c-878a-4bf1-9b58-3f62d41a6e80.png) ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/406b5ed4-2721-4c61-bd6e-e3e2aa24b1f5/68aa5c09-192a-496f-8cfa-2cbc4ce52cbf/images/bc3349ab-785b-459e-8b1d-cfe8f2ddaee3.png) **Mozilla Firefox (Windows)** 1. Open Firefox. 2. Click the **three-line menu** (☰) in the upper-right corner. 3. Select **Settings**. 4. Click **Privacy & Security**. 5. Scroll down to the **Permissions** section. 6. Uncheck **Block pop-up windows**. ### Allow Pop-Ups for a Specific Website 1. In the **Permissions** section, click **Exceptions** next to **Block pop-up windows**. 2. Enter the website address. 3. Click **Allow**. 4. Click **Save Changes**. **Mozilla Firefox (Mac)** 1. Open Firefox. 2. Click **Firefox** in the menu bar and select **Settings**. 3. Select **Privacy & Security**. 4. Scroll to the **Permissions** section. 5. Uncheck **Block pop-up windows**. ### Allow Pop-Ups for a Specific Website 1. Click **Exceptions** beside **Block pop-up windows**. 2. Enter the website URL. 3. Click **Allow**. 4. Click **Save Changes**. ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/406b5ed4-2721-4c61-bd6e-e3e2aa24b1f5/68aa5c09-192a-496f-8cfa-2cbc4ce52cbf/images/c990d795-f1eb-4005-83a0-43019da60a8a.png) ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/406b5ed4-2721-4c61-bd6e-e3e2aa24b1f5/68aa5c09-192a-496f-8cfa-2cbc4ce52cbf/images/f69f6c50-0948-4e41-aa39-d89d2c053032.png) ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/406b5ed4-2721-4c61-bd6e-e3e2aa24b1f5/68aa5c09-192a-496f-8cfa-2cbc4ce52cbf/images/14407ff1-12ee-4519-abdc-dd504dc859b0.png) ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/406b5ed4-2721-4c61-bd6e-e3e2aa24b1f5/68aa5c09-192a-496f-8cfa-2cbc4ce52cbf/images/9f4ebe94-2521-4d11-b4d4-e40cb264747a.png) ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/406b5ed4-2721-4c61-bd6e-e3e2aa24b1f5/68aa5c09-192a-496f-8cfa-2cbc4ce52cbf/images/dbec4038-d034-416f-8793-f86f17d401f8.png) **Safari (Mac)** ### Disable the Pop-Up Blocker Completely ### Allow Pop-Ups for a Specific Website 1. Open the website in Safari. 2. Go to **Safari \> Settings \> Websites \> Pop-up Windows**. 3. Locate the website in the list. 4. Select **Allow** from the dropdown next to the website name For security purposes, it is generally recommended to allow pop-ups only for trusted websites rather than disabling the pop-up blocker entirely. ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/406b5ed4-2721-4c61-bd6e-e3e2aa24b1f5/68aa5c09-192a-496f-8cfa-2cbc4ce52cbf/images/569f772d-9f57-48dd-bb18-ab5329172977.png) ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/406b5ed4-2721-4c61-bd6e-e3e2aa24b1f5/68aa5c09-192a-496f-8cfa-2cbc4ce52cbf/images/b739f7c9-8c1e-415b-bda1-f2c921685f28.png) ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/406b5ed4-2721-4c61-bd6e-e3e2aa24b1f5/68aa5c09-192a-496f-8cfa-2cbc4ce52cbf/images/c966acd3-1c2e-437e-b2db-57ffa5b99322.png) ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/406b5ed4-2721-4c61-bd6e-e3e2aa24b1f5/68aa5c09-192a-496f-8cfa-2cbc4ce52cbf/images/cc055651-ac17-4bbb-bb99-fe71d82d9d9f.png) ![](https://usercontent.us.prod.clueso.io/cb1eec54-ce60-4478-88c6-e890ec0f0a12/406b5ed4-2721-4c61-bd6e-e3e2aa24b1f5/68aa5c09-192a-496f-8cfa-2cbc4ce52cbf/images/2f8b48d3-f9a0-4ed6-aa8c-887cd1baca81.png) **TIP**: Allowing pop-ups for trusted sites ensures you won’t miss important downloads or features. 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