Download File Issue? How to Disable Your Pop-up Blocker

Google Chrome (Windows)

1. Open Chrome.
2. Click the three dots in the upper-right corner.
3. Select Settings.
4. Click Privacy and Security.
5. Select Site Settings.
6. Under Content, click Pop-ups and redirects.
7. Select Sites can send pop-ups and use redirects.

Allow Pop-Ups for a Specific Website

1. Follow steps 1–6 above.
2. Under Customized behaviors, click Add next to Allowed to send pop-ups and use redirects.
3. Enter the website address and click Add.

1. Open Chrome.
2. Click Chrome in the menu bar and select Settings (or click the three dots in the upper-right corner).
3. Select Privacy and Security.
4. Click Site Settings.
5. Choose Pop-ups and redirects.
6. Select Sites can send pop-ups and use redirects.

Allow Pop-Ups for a Specific Website

1. Under Allowed to send pop-ups and use redirects, click Add.
2. Enter the website URL.
3. Click Add.

1. Open Firefox.
2. Click the three-line menu (☰) in the upper-right corner.
3. Select Settings.
4. Click Privacy & Security.
5. Scroll down to the Permissions section.
6. Uncheck Block pop-up windows.

Allow Pop-Ups for a Specific Website

1. In the Permissions section, click Exceptions next to Block pop-up windows.
2. Enter the website address.
3. Click Allow.
4. Click Save Changes.

1. Open Firefox.
2. Click Firefox in the menu bar and select Settings.
3. Select Privacy & Security.
4. Scroll to the Permissions section.
5. Uncheck Block pop-up windows.

Allow Pop-Ups for a Specific Website

1. Click Exceptions beside Block pop-up windows.
2. Enter the website URL.
3. Click Allow.
4. Click Save Changes.

Disable the Pop-Up Blocker Completely

Allow Pop-Ups for a Specific Website

1. Open the website in Safari.
2. Go to Safari > Settings > Websites > Pop-up Windows.
3. Locate the website in the list.
4. Select Allow from the dropdown next to the website name

For security purposes, it is generally recommended to allow pop-ups only for trusted websites rather than disabling the pop-up blocker entirely.

TIP: Allowing pop-ups for trusted sites ensures you won’t miss important downloads or features. Always double-check that you’re only enabling pop-ups for safe, secure websites.

Troubleshooting

Contact us if you need assistance or to report an issue:

• PlanHub Contact Page: https://planhub.com/contact/
• Customer Facing Support Ticket Link: https://knowledgebase.planhub.com/knowledge/kb-tickets/new
• Customer Success Team: CustomerSuccess@planhub.com