--- title: Clearing Cache and Cookies (FireFox) description: How to clear cache and cookies on Firefox --- [Skip to content](https://knowledgebase.planhub.com/knowledge/clearing-cache-and-cookies-firefox#main-content) English Show submenu for translations [Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new?hsLang=en) ![NEW\_PlanHub\_Logo\_Navy.png\]](https://knowledgebase.planhub.com/hs-fs/hubfs/Design/PH%20Logos/NEW%202024%20PH%20Logos/NEW_PlanHub_Logo_Navy.png?height=40&name=NEW_PlanHub_Logo_Navy.png) - [Have an Issue? Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new) Open main navigation Close main navigation - [Have an Issue? Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new) - English Show submenu for translations - [Submit a Ticket](https://knowledgebase.planhub.com/knowledge/kb-tickets/new) What can we help you with? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledgebase.planhub.com/knowledge?hsLang=en) 2. [Troubleshooting](https://knowledgebase.planhub.com/knowledge/troubleshooting?hsLang=en) # Clearing Cache and Cookies (FireFox) ## How to clear cache and cookies on Firefox 1\. Open Firefox. 2\. In the top right corner of the browser you will see three lines, which indicates a settings menu. Once open, scroll down and click on *Settings.* 3\. On the left hand side, select the *Privacy & Security* panel. Scroll down to the *Cookies and Site Data* section. ![2firefox](https://knowledgebase.planhub.com/hs-fs/hubfs/2firefox.jpg?width=325&name=2firefox.jpg) 4\. Check the boxes for *Cookies and Site Data *and *Cached Web Content.* Then click Clear.  - **Note: You may have an additional pop-up confirming this action. If so, click *Clear Now.*** **![3firefox](https://knowledgebase.planhub.com/hs-fs/hubfs/3firefox.jpg?width=325&name=3firefox.jpg)**   5\.  Once completed, the *Clear Data* window will close automatically. Any and all changes you've made will automatically be saved. 6\. Close Firefox down completely- all instances of Firefox must be closed to fully refresh.  7\. Re-open Firefox and login. - **Important: If you use a bookmark/favorite to get to the desired webpage, be sure to delete and re-add it. These can still have some old data stored even after clearing. **     ### Troubleshooting Contact us if you need assistance or to report an issue: - PlanHub Contact Page: https://planhub.com/contact/ - Customer Facing Support Ticket Link: https://knowledgebase.planhub.com/knowledge/kb-tickets/new - Customer Success Team: CustomerSuccess@planhub.com - [General Contractor](https://knowledgebase.planhub.com/knowledge/general-contractor?hsLang=en#main-content) - [Overview](https://knowledgebase.planhub.com/knowledge/general-contractor?hsLang=en#overview) - [Projects](https://knowledgebase.planhub.com/knowledge/general-contractor?hsLang=en#projects) - [Networking](https://knowledgebase.planhub.com/knowledge/general-contractor?hsLang=en#networking) - [Subcontractors](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#main-content) - [Overview](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#overview) - [Projects](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#projects) - [Bid Board & Tracking](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#bid-board-tracking) - [Networking](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#networking) - [Takeoff & Estimation](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#takeoff-estimation) - [Manage Your Team](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#manage-your-team) - [Account & Settings](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#account-settings) - [Job Board](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#job-board) - [Request for Information](https://knowledgebase.planhub.com/knowledge/subcontractors?hsLang=en#request-for-information) - [Supplier](https://knowledgebase.planhub.com/knowledge/supplier?hsLang=en#main-content) - [Overview](https://knowledgebase.planhub.com/knowledge/supplier?hsLang=en#overview) - [Projects and Leads](https://knowledgebase.planhub.com/knowledge/supplier?hsLang=en#projects-and-leads) - [Bidding & Estimating](https://knowledgebase.planhub.com/knowledge/supplier?hsLang=en#bidding-estimating) - [Networking](https://knowledgebase.planhub.com/knowledge/supplier?hsLang=en#networking) - [Account & Settings](https://knowledgebase.planhub.com/knowledge/supplier?hsLang=en#account-settings) - [Takeoff & Estimation](https://knowledgebase.planhub.com/knowledge/takeoff-estimation?hsLang=en#main-content) - [Getting Started](https://knowledgebase.planhub.com/knowledge/takeoff-estimation?hsLang=en#getting-started) - [Takeoff Tools & Measurements](https://knowledgebase.planhub.com/knowledge/takeoff-estimation?hsLang=en#takeoff-tools-measurements) - [Trade-Specific Takeoffs](https://knowledgebase.planhub.com/knowledge/takeoff-estimation?hsLang=en#trade-specific-takeoffs) - [Estimating](https://knowledgebase.planhub.com/knowledge/takeoff-estimation?hsLang=en#estimating) - [Managing & Sharing Your Work](https://knowledgebase.planhub.com/knowledge/takeoff-estimation?hsLang=en#managing-sharing-your-work) - [Account & Billing](https://knowledgebase.planhub.com/knowledge/account-billing?hsLang=en#main-content) - [Account & Billing](https://knowledgebase.planhub.com/knowledge/account-billing?hsLang=en#account-billing) - [Account Closure](https://knowledgebase.planhub.com/knowledge/account-billing?hsLang=en#account-closure) - [Troubleshooting](https://knowledgebase.planhub.com/knowledge/troubleshooting?hsLang=en) - [About PlanHub](https://knowledgebase.planhub.com/knowledge/about-planhub?hsLang=en) - [New General Contractor Experience](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience?hsLang=en#main-content) - [Overview](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience?hsLang=en#overview) - [Projects](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience?hsLang=en#projects) - [Networking](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience?hsLang=en#networking) - [Takeoff & Estimation](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience?hsLang=en#takeoff-estimation) - [Account & Settings](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience?hsLang=en#account-settings) - [Manage Your Team](https://knowledgebase.planhub.com/knowledge/new-general-contractor-experience?hsLang=en#manage-your-team) - [Submit Feedback](https://knowledgebase.planhub.com/knowledge/submit-feedback?hsLang=en#main-content) - [Feedback](https://knowledgebase.planhub.com/knowledge/submit-feedback?hsLang=en#feedback) - [Have an Issue? 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