How to clear cache and cookies on Firefox
1. Open Firefox.
2. In the top right corner of the browser you will see three lines, which indicates a settings menu. Once open, scroll down and click on Settings.
3. On the left hand side, select the Privacy & Security panel. Scroll down to the Cookies and Site Data section.
4. Check the boxes for Cookies and Site Data and Cached Web Content. Then click Clear.
- Note: You may have an additional pop-up confirming this action. If so, click Clear Now.
5. Once completed, the Clear Data window will close automatically. Any and all changes you've made will automatically be saved.
6. Close Firefox down completely- all instances of Firefox must be closed to fully refresh.
7. Re-open Firefox and login.- Important: If you use a bookmark/favorite to get to the desired webpage, be sure to delete and re-add it. These can still have some old data stored even after clearing.